FAQ

1. How can I track my order?
We use the DHL, FEDEX or UPS to ship the orders. We will update an original tracking number as soon as the order is shipped. You can Contact Us to ask a transfer tracking number of your order after shipped 1-2 days, and track your parcel through the particular shipping company website by the transfer tracking number.

2. How do I contact Luckybuybox?
For questioning regarding online store order status and other after-sales support:
info@luckybuybox.com (Coco)
For wholesale and distributor inquiries, you are welcome to contact:
sale@luckybuybox.com (David)
Or other sales representative: Contact Us.

3. What kind of payment methods does Luckybuybox accept?
We do accept the PayPal, Western Union and Bank Transfer to do the transaction. You can get the detail information through Payment Methods.

4. How long does it take to receive my order?
Normally it takes 1-3 working days for us to process your order except for peak season.
***To Europe, Australia and North America, about 4-7 working days you can get it at your home!
***To Asia, only 3-5 working days you can get it at your home.
***To Africa and South America, about 7-9 working days you can get it. 

5. How to cancel my order?
You can sign in the account on our website and check the status of your order.
If the order is still on the processing, you can contact our customer service to cancel the order.
If the order is shipped, we apologize for you that the order can not be cancelled.

6. What is the shipping cost to my country?
Shipping costs will always be displayed when you check out on our website.
Shipping costs depend on the size and weight of your order, as well as which country you are from.